Customer Story

BARK

How BARK has optimized office operations by using Managed by Q and Hivy to manage employee requests.

Industry

Pet and Consumer Goods

Staff

400

Size

25,000 Sq. Ft.

Key Service

Hivy Task Management

Caleb is responsible for making sure the day-to-day office experience for all employees at BARK is exceptional and oversees everything from office snacks to IT Support.

BARK keeps employees engaged in maintaining the culture and upkeep of their spaces with a user-friendly ticketing system

BARK is the world's most dog-obsessed company, devoted to making the best products, services and content to make dogs happy. The company started with subscription-based service BarkBox back in 2012 that delivers new amazing toys, treats and "crazy dog joy" once a month for your dog to enjoy. BARK also sells an array of product lines that you can buy at Target, Urban Outfitters and other retailers nationwide. 

While his team members are creating innovative products and services for four-legged family members, Caleb, the company's Efficiency Coordinator, focuses on creating a one-of-a kind employee experience for the nearly 150, and growing, employees in BARK’s New York City office. 

BARK relies on Hivy for a user-friendly approach to tackling the everyday needs of the company’s NYC and Columbus, Ohio-based employees. Caleb loves Hivy’s Slack integration because it fit seamlessly into the BARK team’s workflow.

Q: What are your two favorite Hivy features?

A: I love the Ticket Dashboard because I have the ability to immediately see what requests are pending, in progress, and completed. It helps me to understand how tasks move forward and what I need to prioritize next.

The recurring tasks feature is really helpful. For example, every morning in New York I conduct a temperature walk-through to ensure all the floors are comfortable before employees arrive for the day. I set Hivy to generate the task automatically, so I have everything I need to start my to-do list and nothing slips through the cracks when my day gets busy.

“I start and end every day using Hivy’s ticket dashboard to organize and prioritize my workflow.”

Q: How has Hivy impacted your your day-to-day life at BARK?

A: People love Hivy here! It’s made collecting employee requests a lot easier and we’ve gotten a lot of positive feedback. Hivy is so simple to learn and because it can be used from within Slack we've seen high adoption rates amongst our employees.

For me, it’s more manageable to get 10 requests via Hivy than to have people come to me in person. Using Hivy means I won’t forget any requests made in passing and leads to a better overall employee experience. Once we got Hivy up and running in our New York office, it was easy to roll out in our Columbus office as well.  

“Hivy has been so easy to learn and understand. It has made it significantly easier to manage team projects and requests compared to the tool we used previously.”

Q: How has your experience using Hivy been different than using other ticketing software?

A: With ticketing software I used in the past, it was harder to manage all of the requests coming in because the dashboard felt jumbled and disorganized, which made it difficult to hone my priorities. Now that I’m using Hivy’s dashboard I’ve saved a lot of time. We have two large offices and Hivy makes it easy to manage multiple locations and streamlines collaboration on tickets across offices.

Hivy’s customization possibilities have made a big difference for me. Because other ticketing software was not designed for office managers, I had to go through a multi-step approval process to make crucial changes to our account, which slowed down my workflow. With Hivy I can make the changes I need immediately and independently.

Hivy is also very user-friendly. It’s very simple process to onboard new employees or offices onto the platform so they can begin submitting their requests to me and I can support them by creating a great office experience.

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